Concession Store Manager

Full time - Eataly
About Natoora

We are a fast-growing company with a clear mission: to revolutionise the food system.

With hubs in London, Paris, Milan, Barcelona, New York and Los Angeles we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, farmers and producers.

With four stores across London and our own concessions at Eataly and Selfridges, we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry.

Education of the consumer is at the core of our mission, with flavour the key to unlocking that knowledge. Once tasted, we can encourage home cooks to eat a wider variety of fruit & vegetables, and help them to understand the positive influence they can have over the food system as a whole.

About the Job

There are thousands of food businesses out there. Joining Natoora means that you’re looking to be part of something bigger. As Retail Manager you’ll be the face of a dynamic, committed movement that is driving real change at ground level. You will partner with senior retail managers to lead a profitable and customer-centric environment through the successful development of a team. Responsible for managing all aspects of a single store including: hiring and developing talent, maintaining consistent store controls, and applying the visions and values to curate a compelling customer experience.

Through our training programme, we’ll equip you with the tools and knowledge to become a leading campaigner in your own right, climbing a clear growth path with training modules covering Product, Customer Service and Store Operations. At the core of that knowledge is a deep understanding and appreciation for our produce. You’ll learn where, how and by whom our food is grown, and how every decision - from seed selection to growing method to serving suggestion - can impact on the planet. Everyone has a part to play in creating a better food system. This is your chance.

  • Provide training and development for staff
  • Keeping all company paperwork in check including H&S/financial audits
  • Multitasker who thrives in leadership
  • Maintain exceptional level of standards whilst providing quality food and outstanding guest experience
  • You must be proactive, driven and enthusiastic
  • Ensure staff and logistics are in place to ensure a speedy but quality service
  • Commercially aware and strategic
  • To lead, develop and sustain a high performing team
  • Ensure that the correct level of stock is being ordered, properly received, stock is rotated, out of date stock monitored and back stock areas are clean and organised
  • The shop floor department is clean, organised and well merchandised.
  • To ensure that the department and store targets are achieved in terms of sales, waste, employment and mystery shops.
  • Responsible for hiring good quality people for the team
  • Ensuring the team completes health and safety, statutory and product knowledge training.
  • Set and maintain high standards of product knowledge throughout the team by allocating time for training and following up on an individual’s learning
  • You care about everything you eat: where it comes from, how it’s made and who by. Working with us is more than just a job - it’s a way of life.
  • Whether it’s engaging with customers on the shop floor or taking a new recruit under your wing, you’re approachable, caring and willing to go the extra mile.
  • You’re punctual, self-motivated and full of initiative. You see how every task - big or small - fits into the fuller picture of our food system revolution.
  • You possess strong written and verbal communication skills; appropriately filter and communicate all store operations, process, and customer information.
  • You possess strong assessment and decision-making skills.
  • Cost-price fruit & vegetables - we don’t profit from sales to our own team members
  • Your birthday off*
  • Pension scheme
  • CODE Hospitalitymembership, getting you up to 50% off at London and the UK’s leading restaurants*
  • Cycle to Work scheme*
  • Season Ticket Loan*
  • ​​20% off on Eataly Products
  • Subsidised lunch - made with the same seasonal produce we supply to chefs

*Once you’ve hit the 6 month mark

Email your CV to and tell us why you want to join the team.

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.